Shipping policy

Shipping Policy

Effective date: 2026-06-10

Where we ship

We currently ship to:

  • United States (all 50 states)
  • Canada
  • French Polynesia

Other countries: contact us at contact@lumierebridal.com for a custom quote.

Processing time

Orders are processed within 1-2 business days after payment confirmation. You'll receive a tracking number by email as soon as your order ships.

Delivery times (after processing)

Destination Standard delivery Cost
United States 5-10 business days $4.99 (free over $50)
Canada 7-14 business days $4.99 (free over $50)
French Polynesia 3-7 business days $4.99 (free over $50)

Most orders ship from our United States fulfillment center to minimize delivery time.

Tracking

Every order includes tracking. You'll receive a tracking link by email when your order ships. If you don't see it within 3 business days of ordering, check your spam folder or email us.

Delays

Delivery times are estimates, not guarantees. Possible causes of delay:

  • Carrier delays (USPS, FedEx, etc.)
  • Address errors (please double-check at checkout)
  • Customs clearance (international orders)
  • Peak seasons (holidays, weddings May–September)

If your order is more than 14 days late for US, 21 days late for Canada, contact us — we'll investigate and either expedite a replacement or refund.

Customs and duties

Orders shipped within the United States, Canada, and French Polynesia rarely incur customs fees because most ship from our domestic warehouse.

International orders outside these zones may incur import duties or taxes, which are the responsibility of the recipient and not included in the price.

Wrong address

We ship to the address provided at checkout. If you entered the wrong address, contact us within 4 hours of ordering — we may still be able to update before shipment. After shipment, address changes are not possible and we cannot refund returned-to-sender packages.

Lost or stolen packages

If tracking shows "delivered" but you can't find your package:

  1. Check with neighbors, building manager, mail room
  2. Wait 24 hours (sometimes scans are early)
  3. File a claim with the carrier
  4. Email us — we'll help where possible

We are not responsible for packages stolen after confirmed delivery, but we always investigate good-faith claims.

Questions

Email: contact@lumierebridal.com — we respond within 12 hours on business days.